Frequently Asked Questions (FAQ)
Where can I purchase your products?
We are an online store currently selling on:
- Amazon.com (Prime eligible) for the wedding planner books and therefore only deliver to the United States and Canada at the moment.
- Etsy for printable wedding planner versions and coloring kits for kids.
However, if you are in another country and would like to get a wedding planner, reach out to [email protected], we will figure out the best way to send you our product no matter what country you are in!
Do you ship internationally?
Our physical wedding planner books sell on Amazon.com in the United States and Canada. However, if you are in another country and would like to get a wedding planner, reach out to [email protected], we will figure out the best way to send you our product no matter what country you are in!
Our digital products sell on Etsy so you can purchase them from all over the world!
What type of paper do you use for your wedding planner books?
We know how important is high quality paper for wedding books! Our planners are created with at least 100gsm bright white paper. The paper we use is thick enough that most pens and markers will not bleed through the pages.
How can I return a Charmy Now product?
All orders purchased on Amazon.com are entitled to a 30 day return policy if tags are attached and the product is in unused condition. To consult Amazon’s return policy click here.
All orders placed through Etsy are not refundable since there are for digital products only.
I didn’t receive my item, can you help?
Reach us out at [email protected], mention your Amazon or Etsy order number and we will make sure to get this sorted out quickly.
My item arrived damaged, what should I do?
Please, contact us at [email protected] with your order number and we can get a replacement sent out to you immediately.
I would like to collaborate with you, How do I do that?
We love collaborating with all sort of people and companies: social media influencers, bloggers and more! You think you would be a great fit? Please submit your proposal here.